Returns In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the items condition. Please note we do not ship to PO Boxes, if you put a PO Box on an order, we will contact you for a different address Please have your order confirmation email or SMS with you when you come. Our in-store pickup hours are 12 noon-10pm on Sunday-Saturday. We will send you an email or SMS when your order is ready along with instructions. In-store Pickup You can pickup your order at our New York location:Ĩ41 Broadway, New York, NY 10003, United States.Īfter placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 business day. Please understand that due to the holiday season, FedEx is also experiencing shipping delays so orders may be delayed to that and any weather conditions as well. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please Note: Due to risk of melting, we strongly recommend that perishables going to warmer locations (Florida, Texas, California, etc.) be shipped via FedEx Express.Īlso note, "estimated delivery” days may be approx. Orders that are received on the weekends will be processed and shipped on Monday.įor FedEX shipping methods go to: In-store Pickup from our Manhattan location:Ĩ41 Broadway, New York, NY 10003, United States Orders that are received Monday-Thursday after 1PM EST will be processed as soon as possible.
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